Hey guys,
recently, our Kiwi CatTools Service crashes. This occurs randomly, we could not find the reason so far. We did not do any changes, except maybe changing an ip address or stuff.
The Windows Log sais the following:
System: The Kiwi CatTools service terminated unexpectedly. It has done this 5 time(s).
Applic.: Faulting application CatTools_Service.exe, version 3.3.0.17, faulting module KiwiTFTP.dll, version 2.2.0.0, fault address 0x0000c98c. or:
Faulting application CatTools_Service.exe, version 3.3.0.17, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Steps to resolve this issue:
- delete all devices, we don't need anymore (we have more than 100 devices)
- shrink the database
- reinstall kiwi cattools 3.3.17
- check timings of the jobs
- searched google and thwack for known issues
If you guys could help me that would be great, thx for your help. Maybe someone has similar problems. Maybe some recent Windows updates cause this error?
regards,
dash